Pelican Bay Family Dental Claim this business

Sandra Gilmoreon Google

a month ago

My husband and I have been going to Dr Loftus practice for more than five years. Dr. Loftus is gentle and skilled, He is also supported by a great team. We have only had excellent experiences. Alex is a wonderful dental hygienist. Donna, who works at reception is always friendly and helpful In scheduling or changing appointments

Julie Satterfield-Priceon Google

5 months ago

While I have nothing but wonderful things to say about Dr. Loftus and his hygienists, I found his front desk receptionist/office manager, Donna, to be very rude and condescending at various times. I paid a bill of several hundred dollars that she misapplied to another patient, and then I was sent a statement for payment. I called and stated that I had paid, but Donna did not believe me. I had to give a copy of my credit card statement which showed, in fact, I did pay. She offered no apologies, but I was made it feel it was somehow my fault. I also had scheduled to have a crown done in two appointments on the same day. I came back to the second afternoon appointment, but was told their machine broke down. No one from the front office called to tell me that I did not have an appointment. I attempted to schedule two successive appointments for the crown, but I was sick and had to cancel one time , and my dog ran away so I could not make the next one. Donna was extremely rude when I attempted to book the appointment, and said I "could not book ahead" as I had canceled before. I finally was able to get an appointment to get the crown completed. Another billing issue occured when my daughter had an exam, cleaning, and x-rays, and I received a statement from the office that I owed for services. I contacted my insurance company and was told that I did not owe any additional monies. When I called to tell Donna this, she stated it was the insurance's fault and not her own. When I was attempting to explain what the insurance company told me about what was submitted and why it needed to be corrected by the dental office, she kept interrupting me and wouldn't allow me to speak. I finally had to ask if I could please talk, and she answered that she would "just shut-up." I found this extremely rude and unprofessional. Within an hour of this phone call, I was emailed a form telling me that she was removing myself and family as patients. Again, no reflection on the dentist and his staff, but rather the office manager.

Nick Matton Google

6 months ago

I came for 6 month cleaning and check up. Everything went very well. Thank you. I was also able to set up sharing of x-rays and results with my dentist at home up north, so they are aware of the results too. Again thank you.

Anna McD239on Google

9 months ago

Excellent care and service I went in for a filling, and the entire experience was great. Dr. Loftus explained everything clearly, had a calm and reassuring chair-side manner, and made sure I was comfortable the whole time. They really do their best to make a dentist visit not so bad — I appreciate the care and professionalism!

Elba Parraon Google

5 years ago

The best dental experience you will get ever! Thank you Dr. Loftus for taking care my Dad with his broken tooth. Dr. Loftus explained everything about the treatment plan and all of the options to restore the tooth! You all are amazing! You will love the dental hygienist, assistant, and the beautiful lady in the front, Donna. And of course, the Dr! God bless you Dr Loftus and team! 🌟