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Gina Ochoaon Google

2 months ago

We’ve used this company for prior jobs at our commercial building, including a water heater and toilet repair, and those experiences went well. On this most recent plumbing repair, however, communication and follow-up fell short. The following week after the repair, a staff member noticed the kitchen sink near the repair area had very low water pressure. Since our office has limited in-person use, I followed up the next week once I was able to review the issue. I also had not received the invoice, even though my business card was provided onsite. When I spoke with the owner, the invoice was sent that evening, and I was told they would call the following week to schedule a time to look at the pressure issue. That follow-up call never happened. I later called and sent a detailed text with my availability to meet onsite, but received no response. Due to the lack of follow-up, we are moving forward with another plumber to assess and resolve the issue. In a commercial setting, timely communication and reliability are critical, and unfortunately this experience did not meet that expectation.

Chad Laffertyon Google

8 months ago

Very happy with the service. Scheduling was easy through the website and coordinating with the plumber, and the service was great. Emmanuel, was knowledgeable and helped explain what the problem was while offering solutions. The problem got fixed quickly and I’d recommend them for someone looking for plumbing help.

Chloe Galassion Google

a year ago

My tenant had a plumbing emergency late in the evening so I reached out I needed the job done ASAP. They had someone on their way immediately and took care of the issue! I am super happy with the job done, their reasonable pricing, and their professionalism. I would definitely use them again and recommend them to anyone in the greater Los Angeles area.

Americaon Google

11 months ago

This amazing team has consistently delivered high-quality work. They've gone above and beyond to get the repairs completed at our office promptly and skillfully, working with us to accommodate our schedules and requests. I can't recommend them enough! :)

Amy Konoon Google

2 years ago

Absolutely amazing experience going with the Service Squad. They were able to send a team - Emmanuel and Miguel - out to my mother's house within an hour of me calling. Dealing with this company was easy and fast. They had the new water heater in and installed to code (it wasn't before) in a few hours. Even the payment process was easy since they have their own portal where you can view the invoice and enter payment info. Love that they called me multiple times to OK the work when I didn't pick up right away. I really appreciate the fact they understood I was working and had to handle this situation remotely. My mom said that both Emmanuel and Miguel were very nice and professional. She said they were polite, worked quickly, and left the work area very clean. We highly recommend these guys!