VCA TLC Pasadena Veterinary Specialty and Emergency Claim this business

Ben ziegerton Google

a month ago

While the doctor was nice, she downplayed the severity of my dogs joint issue, and just attempted to refer us to make an additional $300 consultation with a specialist (also vca). Reception did not look up from their computers, assist us at all when we walked in or be helpful in any way. The veterinary assistant was great and sweet and treated our pup great! Find a better place that does not try to take advantage of you and your pets while pretending like they care. (This was not our first experience with them. Everything they carry can be found at at least 25% less that what they charge).

Deannaon Google

10 months ago

I found a Belgian Malinois with no collar or chip that had been hit by a car and left on the street on Wednesday 9/17. Thankfully, a few strangers and I were able to get her into my car, and I brought her to VCA TLC Pasadena. Since she wasn’t my dog, the staff were upfront in explaining that I’d need to take financial responsibility if I wanted all of her injuries treated. They explained how everything would work and were clear in the estimates of care that might be needed. I chose to move forward with it, and I’m so glad I did. Because of their help, she’s on track to make a full recovery and will now live a long happy life with us. I’m very grateful to the entire staff for all of their support this whole time. I started posting about her recovery journey on my TikTok @deannawemmer and the response there has been amazing. So grateful to you guys for making that possible for us and helping us take in another family member

Elsa Alemanon Google

a year ago

Our beautiful doggy was sick. She wouldn't come when we called her. She would cry by herself at night. We would whimper when she ran. She was not herself and we were devastated as to what was wrong with her! We decided to take her here for care. The wonderful vet helped us tremendously! She diagnosed her with a sprained ankle and we got a treatment plan with pain medicine. Today our beautiful Pebbles is back to her loving adorable self!!! Thank you VCA Pasadena ❤️

Anne-Marie Colwellon Google

4 months ago

These are good emergency vets, open 24 hours. That's really what they do and I'd give them 5 stars if it was all that they did. The problem is they present themselves as also doing primary veterinary care and they aren't set up for it. First off, you can't get an appointment here for any medical problem - only for a well check. So if your dog has itchy skin or a digestive upset, you're doing a walk-in with the emergency patients. Walking in means you don't get to chose the vet you see and every time we went in we saw someone new. There's no way you (or your dog) can establish a rapport or comfort level with a vet you only see once. I have a sweet, gentle rescue Aussie who is wary with strangers. Even though I asked a couple of times to have the exam done in my presence so she felt safe the decision on whether to see her in back or the exam room was always up to the vet on call. Simple office visits became stressful for both of us. Also, the treatment options were presented as if you really "needed" to pay for $800 of additional blood work or have an MRI, even if the initial exam of the dog showed no health problems. I get it, I think - when you're an emergency vet you see animals with urgent, life-threatening issues so you want to leave no possible problems unchecked. But that's not primary care. For primary care you want a vet who can work with you to understand possible causes of minor health issues and who will make suggestions to adjust the dog's environment to keep them healthy, not just recommend expensive tests to make sure they aren't suffering from some extreme condition. I wouldn't normally leave a review like this - I'd just leave the practice and find a new vet, which I have. But I think the management at TLC needs to hear that they aren't providing what a dog owner needs in a primary care setting. The folks who work here are all very nice so I'd really like to be able to recommend them more highly.

chloe defranceon Google

a year ago

I brought my cat Misti here today after her first bout of urinary issues, and they were so so helpful! I was able to get all of the testing that I wanted done to rule out everything but the culprit, and they’ve been in great communication with me about Misti and always are there to answer questions over the phone super kindly and respectfully. I love this vet- they cured my fear of emergency animal hospitals, I’ve had very sad experiences at them before and this is a place where you can tell they truly care. If you’re looking for somewhere to take your cat who means the world to you- this is a great place! They have so much testing on site and are very very transparent about price, they’ll print you an invoice of proposed services and go through it with you to work with your budget and preferences. I’m just incredibly grateful that I found this great VCA location close by. I’ll definitely be back if Misti’s issues recur, and if not I’ll sleep better at night knowing they are ten minutes away:) THANK YOU GUYS!!!🥹🥹🥹🩷🩷🩷